Frequently Asked Questions

SharePoint 2010 Hosting FAQ

1. You will need a copy of Access 2010 to use our service. A free trial of the entire Microsoft Office Professional 2010 suite is available for download at http://office.microsoft.com
2. How do I add users? If you are a Standard or Enterprise plan customer you can request specific user account names by submit a support ticket via our helpdesk at http://accesshosting.zendesk.com. After we have added the users you will be sent a link to our self-service control panel which lets you change passwords for any user. The final step is adding the user into your Web Database with the appropriate permissions – a  tutorial of this procedure can be played from http://vimeo.com/17099085  Please note that  you are using the free trial or Developer plan your user account names have been included in the introductory email for these subscriptions.
3. Can I change the name of my site? Our Standard and Enterprise subscriptions allow you to connect a high level domain name to your site like myacccesswebdatabase.com. You can request a name change for either plan at any time via a support ticket.
4. Migrating from Older Versions of Access: We offer a conversion service to assist your migration from older versions of Access to the 2010 platform. Please visit http://www.access2010converter.com for details.
5. What is the difference between the Free Trial, Developer, Standard, and Enterprise Subscriptions?  The free trial and developer plans both offer 25MB, 1 admin user, and 2 test user accounts. In order to expand the storage, add more users, or connect a high level domain name you need to purchase a Standard or Enterprise subscription plan. The Standard and Enterprise plans also use of our control panel for self-service user password administration.
6. Service Limitations: Capacity and Scalability Microsoft has publicly stated that the best usage scenario for web based applications is tables with less than 20,000 rows and moderate transaction volume. Applications using the native Access 2010 client or Access Runtime can scale higher than 20,000 rows and generally perform better than web based forms, reports, and queries. If your application requires more than 50,000 rows per table or requires hundreds of simultaneous users this service is probably not the best solution. Anonymous use scenarios are also unsupported in this version of Access Services (per Microsoft)
7. Service Limitations: Features Our SharePoint 2010 Server farm has been configured as a secure multi-tenant implementation of Access Services. We do not run any other SharePoint Enterprise features. We do offer dedicated server solutions that allow you to run all of the SharePoint 2010 features, but the price point is higher than our Developer, Standard and Enterprise subscription plans. Please visit our web site for more information about dedicated hosting plans.
8. Support: If you require support please visit our support portal at http://accesshosting.zendesk.com and click “Submit a Request”.
9. Additional Storage and Users: You can upgrade the storage and/or number of users on our Standard or Enterprise hosting plans directly from the pricing page of our web site.

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Remote Desktop FAQ

1. How can I load my Access database into the remote desktop session? The easiest way to upload files to the remote session is to perform a Copy/Paste from your local machine into the remote desktop. Just select the files on your machine, right click, select copy, connect to your remote session, and paste. Note that large file transfers may take some time to complete depending on your internet connection speed.
2. How do I change my password? From your Remote Desktop session press <control><alt><end> and the change password option will be presented.
3. Can I have multiple concurrent users accessing the same database? Sure - if you purchase more than one instance of the remote desktop we can provide a network storage location that can be mapped as a shared virtual drive and used for the backend of your Access Database (there is an additional onetime fee to setup this configuration)
   
4. How do I connect my Macintosh to the Access Application in the Remote Desktop? The Microsoft Remote Desktop client for Macintosh OSX can be downloaded at no charge from http://www.microsoft.com/mac/downloads
   
5. How do I connect my iPhone or iPad or Android Device to the Access Application in the Remote Desktop? We recommend purchasing www.jumpdesktop.com from the App Store to connect your iOS or Android devices to the remote desktop
6. How can I backup my Access database? We offer an offsite backup storage option that provides you with a drive letter in your remote session that can be used to schedule o backups of your database files. Please note: your data is NOT automatically backed up as part of this service and you are responsible for configuring the backup of your information.
   
7. Can I use a local printer? Yes. Any printers that are locally attached via on LPT port are fully supported. Printers that are connected via your local network or USB are also supported in most cases but need to be mapped into a local LPT port before they are visible to the remote desktop session. The command to do this looks something like net use lpt3 \\servername\printer /persistent:yes. Do this before connecting to the remote session and the printer should be visible.
   
8. Can multiple users share a single set of remote desktop logon credentials? Yes, but only one user can be connected at a time. If your users connect at different times during the day they can share a single remote desktop instance.

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SQL 2012 Hosting FAQ

1. How do I add tables, code and manage my database? The recommended way to add tables, code and manage your database is through SQL Server Management Studio, (SSMS). You can download and install the 2012 version for free here:

   32-bit SQL Server 2012 Management Studio
   64-bit SQL Server 2010 Management Studio

   When connecting with SSMS and Microsoft Access you will need to supply the server IP address, instance and port number.

2. What if I need to upload my existing SQL Database? We can upload your existing database for a one time fee of $125. To get started, please click here to purchase this option and instructions will be emailed to you.
3. What if I need to have more than one user on my database? Consult our Security FAQ for instructions on managing multiple users.
   

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Do you have questions or need help? Get in touch:

If you need help selecting the right hosting plan or have a Sales question, please chat with a Access Hosting Sales Operator

Phone: (302) 246-5567

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